Frequently Asked Questions

We provide cleaning services across Northumberland, Newcastle upon Tyne, and the wider North East.

 We provide two main categories:

• Commercial Cleaning – Offices, showrooms, communal areas, nurseries, healthcare clinics, gyms, and more.
   
• Specialist Cleaning – Carpet & upholstery cleaning, hard floor care & restoration, and interior/exterior window cleaning.

Absolutely. EcoSpark Cleaning Ltd is fully insured, and all work is carried out by uniformed, trained, and vetted staff.

Yes — we bring all necessary cleaning products and equipment, which are eco-friendly and effective. However, if you prefer us to use your own products, we're happy to accommodate that.

No. As long as we have clear instructions and access to the premises, you don’t need to be present. Many clients provide entry instructions in advance.

You can contact us during business hours via phone at 01670 811000, email at info@ecosparkcleaning.co.uk, or through our online contact form.

We are open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM.
We are closed on Sundays and bank holidays. However, services can be arranged outside standard hours by prior agreement. This includes early mornings, late evenings, or night cleans where required. 

We understand that plans change. We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Cancellations with less than 24 hours’ notice may incur a fee.

We recommend contacting us in advance for availability. Same-week appointments may be possible depending on our schedule.

Simply use the contact form on our website, call, or email us. We’ll respond promptly with a tailored quote based on your needs.

Yes — we provide both. Whether you need a one-off deep clean, end-of-tenancy, post-construction clean, or an ongoing care plan, we can tailor the service to your needs.

You can use our online quote form or request a customised estimate via
phone or email.

Yes. We use eco-friendly, non-toxic products that are safe for children,
pets, and sensitive environments such as nurseries and clinics. 

Our cleaners are trained to handle your property with care. In the rare
case something gets damaged, we’re fully insured and will resolve it
promptly. 

Of course. We offer flexible scheduling, including early mornings, evenings, and weekends, so cleaning won’t disrupt your operations.

Yes, we’re used to working around staff or tenants and will ensure
minimal disruption to your day-to-day routine 

We recommend booking at least 48 hours in advance, especially during
peak periods, but we’ll always do our best to accommodate last-minute
requests. 

Definitely. Many of our clients choose tailored plans that include both commercial cleaning and specialist add-ons such as carpets, upholstery, or windows.

Yes. We offer discounted bundles for combined services such as kitchen
+ restroom + office cleaning. Ask us for our latest offers 

Our pricing is based on property size, frequency of cleaning, and the type of service required. We’ll provide a clear, no-obligation quote tailored to your needs.

We accept bank transfer, card payments, and can set up recurring
invoices for regular clients.
 

Simply contact us during business hours via phone at 01670 811000, email at info@ecosparkcleaning.co.uk, or through our online contact form. We’ll arrange a site visit if needed, provide a tailored proposal, and get you set up with a clear service arrangement.