Frequently Asked Questions

EcoSpark Cleaning serves Northumberland, Newcastle upon Tyne, and surrounding towns including Ashington, Cramlington, Morpeth, Blyth, Alnwick, and more.

We provide commercial and specialist cleaning services for offices, salons, clinics, nurseries, retail spaces, Airbnb properties, end-of-tenancy cleans, caravans, and communal areas (HMOs and flats).

Yes. All of our team members are fully insured, experienced, uniformed, and background checked for your peace of mind.

Yes — we bring all necessary cleaning products and equipment, which are eco-friendly and effective. However, if you prefer us to use your own products, we're happy to accommodate that.

No. As long as we have clear instructions and access to the premises, you don’t need to be present. Many clients provide entry instructions in advance.

You can contact us during business hours via phone at 01670 811000, email at info@ecosparkcleaning.co.uk, or through our online contact form.

We’re open Monday to Thursday, 9:00 AM – 5:00 PM, and Friday, 9:00 AM – 3:00 PM.
We are closed on weekends and bank holidays, but services may be scheduled outside these hours by prior arrangement.

We understand that plans change. We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Cancellations with less than 24 hours’ notice may incur a fee.

We recommend contacting us in advance for availability. Same-week appointments may be possible depending on our schedule.

Simply use the contact form on our website, call, or email us. We’ll respond promptly with a tailored quote based on your needs.

Yes, we provide both one-time deep cleans and ongoing cleaning
services. Just let us know your preference when enquiring 

 You can use our online quote form or request a customised estimate via
phone or email. A calculator page is also being developed for quick
estimates. 

Yes. We use eco-friendly, non-toxic products that are safe for children,
pets, and sensitive environments such as nurseries and clinics. 

Our cleaners are trained to handle your property with care. In the rare
case something gets damaged, we’re fully insured and will resolve it
promptly. 

Yes, we’re used to working around staff or tenants and will ensure
minimal disruption to your day-to-day routine 

We recommend booking at least 48 hours in advance, especially during
peak periods, but we’ll always do our best to accommodate last-minute
requests. 

Yes. We offer discounted bundles for combined services such as kitchen
+ restroom + office cleaning. Ask us for our latest offers 

Yes. All necessary supplies, including bin liners, surface cleaners, and
optional restocking of guest supplies, are included.

We accept bank transfer, card payments, and can set up recurring
invoices for regular clients.